PLACING AN ORDER
HOW CAN I PLACE AN ORDER FOR WEDDING STATIONERY?
If you’d like to place a stationery order please feel free to get in touch via the contact form or alternatively you can drop me an email to firstname.lastname@example.org.
The information I’ll need to generate an accurate quote is as follows:
– The quantities you require (they can be rough quantities)
– Whether you require envelopes
– Any inserts you’d like to include
– An idea of what type of invitation you would like
Once I have this information I will get back to you within 48 hours with a quote. If you’re happy to go ahead with an order I can get an invoice set up and sent over to you, a deposit is then required to secure the order.
Payment can be made via Bank transfer, Paypal and over the phone Card payments.
CAN I SEE A SAMPLE BEFORE PLACING AN ORDER?
I have sample pack for the IH Collection that are for sale.
Unfortunately because a lot of my work is bespoke I only have stock for orders so having spares is difficult but if you are local and would like to see my designs we can arrange an appointment to look at the quality of my stationery.
HOW MANY INVITATIONS/SAVE THE DATES DO WE ORDER?
I recommend that you order 1 invitation per household and a couple of extras just in case!
If you need to have extra invitations printed at a later date they will be more costly as there are minimum quantities involved in printing making small batches more costly to print.
PROOFING & CUSTOMISATION
CAN I SEE A PROOF BEFORE MY ORDER GOES TO PRINT?
A pdf proof of your stationery designs will be sent out to you within 3-5 working days of receiving your personalisation details.
WHAT SHOULD I CHECK ON MY PROOFS?
The most important information to check are the timings and locations stated on your stationery, it’s also important to check through all of the spelling and grammar, phone numbers and read the wording as if you’re the guest.
I’VE RECEIVED MY PROOFS AND WOULD LIKE TO MAKE SOME CHANGES, WHAT SHOULD I DO NOW?
No problem, send me over an email with all of the changes you’d like to be made and I will generate new proofs for you to check. I will then keep making changes until you are 100% happy for your stationery designs to go to print.
CAN I MAKE CHANGES AFTER I HAVE APPROVED MY PROOFS FOR PRINT?
Unfortunately, once you have given the all clear to go to print I’m not able to make any further changes. Your designs will be sent to print almost immediately after they have been approved and any further changes will incur an extra charge.
CAN I CHANGE THE COLOURS IN MY DESIGN?
Not all of my designs are fully customisable but please don’t hesitate to ask if you’d like to change something in a design and I’ll let you know if its possible.
If it is a bespoke design we will discuss colours at the initial meeting.
DO YOU HAVE OTHER ENVELOPE COLOURS AVAILABLE?
If you have a specific colour in mind then just mentioned it to me when we are discussing your stationery designs and I will check with my suppliers and send over the extra cost for your desired envelope colour.
TIMESCALES & DELIVERY
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Full wedding stationery orders:
Due to the designing & proofing process, the processing time for each job can vary. I estimate that your order will take approximately 14-21 working days to arrive once your proofs have been approved for print.
The more changes that are needed before you are happy for your stationery to be sent to print can prolong the processing time meaning that you may receive your order outside of my estimated 14-20 working day delivery time. I will keep you updated throughout the process and give you an estimated delivery date once your stationery has been sent to print.
On the day wedding stationery & personalised thank you cards:
Once your proofs have been approved for print please allow 7-10 working days for delivery. If you require your stationery a little quicker please get in touch to check if I am able to rush your order through.
Items purchased in my online shop will be sent out via post within 2-4 days of your order being received and should arrive within 3-5 days of your order being placed.
If you would like to upgrade your postage please purchase next day delivery from the delivery upgrade section of my shop at a cost of €7.50
HOW WILL MY ORDER BE DELIVERED?
All personalised orders are sent out via a trusted courier on a next day delivery within Ireland.
Non-personalised orders will be sent out via An Post.
CAN YOU DO RUSH ORDERS?
If you’re in a rush and need your stationery to arrive a little quicker just let me know and I will check whether I’m able to rush your order through. This is dependant on my work-load so may not be possible during peak season from May – November.
Rush orders will incur an additional charge of €45.
DO YOU SHIP INTERNATIONALLY?
Yes, no problem! I have sent stationery all over the world so am happy to send your stationery to you wherever you are! It will be sent via a trusted courier and tracked the whole way. If you are based outside of Ireland then just let me know when you get in touch and I can give you a shipping quote.